Refunds & Cancellations

This policy applies to purchases from Protosonic OÜ and its ventures, including Manalok. Your statutory consumer rights are not affected by anything below.

Consultations & readings

When you book and pay, that time is reserved for you.

• Reschedule free of charge with at least 48 hours' notice.
• Cancel with more than 48 hours' notice: full refund, or move your payment to a future session.
• Cancellations with less than 48 hours' notice, or missed appointments: the fee is non-refundable, as the time was held for you. We try to be understanding of genuine emergencies.
• Birth-time rectification is manual work that begins when you book; once started it cannot be refunded. We explain this before beginning.

Classes & memberships

• Memberships are billed monthly and can be cancelled anytime; cancelling stops the next payment, and access continues to the end of the paid period.
• Part-months are not refunded, but there is no tie-in.
• Missed live classes remain available as recordings where provided.

Courses

• Refundable up to 14 days before the start date.
• Within 14 days of the start, or once a self-paced course has been accessed, fees are non-refundable.

Digital products

• Because digital items are delivered immediately and cannot be returned, sales are final once the download is accessed.
• If a file is faulty or cannot be accessed, contact us and we will put it right.

Physical products

• Return unused items in original condition within 14 days for a refund (return postage is yours unless the item was faulty).
• Faulty or damaged items: contact us for a replacement or refund.

Pilgrimage journeys

Group journeys carry their own deposit and cancellation schedule, provided at the time of enquiry, because they involve advance commitments to travel partners.

How to reach us

Reply to any confirmation email, or contact niall@protosonic.eu. We answer personally and aim to resolve things fairly.